Casewhere comes pre-integrated with Digital Denmark

When creating new eGov solutions, you will not be starting from scratch. 1000s of Application Programming Interfaces a.k.a. APIs (software intermediaries that allow applications to talk to each other) are already in place to serve new solutions. The most well known ones are NemID/ MitID and eBoks, but there are a lot more than these that will leapfrog your solution ahead of what would be possible in many other countries.

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Multiple different sites, but one system

Many standard systems offer just one entry point and one site for all user types. Casewhere can create as many unique sites as are needed to secure separate entry points, separate URLs, and separate user experiences for every single user type of your solution.

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Casewhere supports security and GDPR by default

The General Data Protection Regulation (GDPR) is the toughest privacy and security law in the world. Applied by the European Union (EU), it imposes obligations onto organizations anywhere, so long as they target or collect data related to people in the EU. The GDPR will levy harsh fines against those who violate its privacy and security standards, Therefore, it is extremely important that government systems adhere to GDPR best practices.

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Casewhere supports security and GDPR

Digital solution for managing parking in the City of Copenhagen

The devil lies in the detail, it is said. This also applies to the issuance of parking licenses. What may sound like a simple task is in fact very complex, as there are many politically determined rules in the parking area that must be complied with.

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Casewhere eGovernment framework is the solution for:

Standardized citizen experience

Make sure citizens get similar user experiences regardless of the services they are accessing

Identity and Access Management

Identity management compatible with KOMBIT, municipality and regions systems, AD/ADFS, NemID/MitID

Digital Denmark quick integration

NemID, eBoks, CVR, CPR, DIBS

Implementation and test

Features, modules, processes, tests, and standards in place for quickly rolling out eGov solution

Case worker best practice

Built-in optimized, efficient, and lean caseworker standards and best practices

Extensible and configurable

Adjust, extend and update business logic, UI, and citizen options as public rules and regulations change

Contact

Casewhere – Multiple processes | One platform

Denmark Tops UN eGovernment Ranking Once Again

The World’s Best Digital Governments – United Nations

Digitalization in Denmark

  • Yearly over 300 million euro saved
  • 100s of digital self-service sites
  • Transparency and trust in government

Digitalization cuts cost and increases trust in government

Casewhere products and components

Citizen identity

Version: 1.0.0

Ensuring correct identification of citizens is paramount to ensuring the right service to the right person at the right time….

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Citizen identity

Version: 1.3

Description 

Ensuring correct identification of citizens is paramount to ensuring the right service to the right person at the right time. Casewhere’s Citizen Identity product ensures correct verification and onboarding to your solution in a simple and intuitive manner. 

A common flaw of many systems is that they lose a large percentage of their potential users during the onboarding process. Casewhere is fully integrated with our sister product Safewhere, which is currently used directly or indirectly by most public offices in Denmark. By using our Identity product, you will ensure both you caseworkers and citizens the best possible authentication experience, not to mentioned proven security procedures. 

Features 

  • Single sign-in/out
  • Easy onboarding process
  • Custom claims mapping
  • Support of numerous protocols
  • AD, ADFS, Azure AD
  • NemIDLogin, NemLog-in, MitID 
  • OAuth2
  • OpenID, SAML 2.0

 

Authorization management

Version: 1.0.3

The authorization management product provides you with a range of features to control access to your data…

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Authorization management

Version: 0.1.0

Description

The authorization management product provides you with a range of features to control access to your data. Security of public solutions has in recent years become paramount as more sensitive data is stored electronically.

Casewhere ensures you full GDPR compliance as well as makes it easy to enforce access rules to the data that your citizens supply you with. Access rules can be defined at all levels and for all users, so that you do not have to compromize on security when trying to support the operations of your case workers.

Features

  • Complex Password management
  • Simple user provisioning
  • Delegated authorization
  • Hierarchical access management
  • Record/user/rule/UI level authorization rules
  • Database level data obfuscation

CVR

Version: 1.2.0

Casewhere provides easy integrated access to The Danish Central Business Register, numerous built-in user interface controls …

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CVR

Version: 0.1.0

Description

The Danish Central Business Register (CVR) contains primary data on all public and private enterprises in Denmark. Casewhere provides easy integrated access to this data as well as numerous built-in user interface controls making the customer experience as personalized and automated as possible. 

When business users use government portals, they want the experience to be as quick and easy as possible. Rather than asking them to e.g. insert a specific business unit relevant to the case at hand, you can simply allow them to select among those registered with CVR. 

Such integration not only ensures a good user experience, but also minimizes the risk of incorrect and insufficient data.  

Features

  • Basic business information
  • Fiscal reports
  • Management information
  • Beneficial owners’ information
  • Contacts and emails

Document management

Version: 1.1.3

Casewhere simplifies the process of creating customized documents in the work with citizens and other stakeholders …

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Document management

Version: 0.1.0

Description

The document management product of Casewhere simplifies the process of creating customized documents in the work with citizens and other stakeholders. 

The document management product makes it simple to merge in any data from the database like citizen personal information, case specific data, standardized support templates, case worker contact information and much more. 

Many hours of case worker time can be saved each week by having documents created automatically. Not only will it save time, but the quality, precision, and speed of interaction can also be improved markedly. 

Features

  • Versioned logged document library
  • Authorization support
  • Safe storing of documents
  • Document previewer
  • Print integration
  • Multi-language support
  • Import and export of documents
  • Direct / Public Link

Secure file transfer

Version: 1.2.5

Casewhere makes sure that this happens as securely as possible and that information is not lost in the process …

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Secure file transfer

Version: 0.1.0

Description

Many solutions require that documents and files are transferred from and to other public systems and endpoints. Casewhere’s secure file transfer product makes sure that this happens as securely as possible and that information is not lost in the process. 

Moving sensitive, often-proprietary files from one public system or stakeholder to another is a complex aspect of public services that has received much attention in the news; and what ends in the news are seldomly success stories. The complexity comes not only from the size and number of files that need to be shared, but also from the need to protect them at all points during their journey from sender to receiver. 

Casewhere’ secure file transfer product makes sure to protect your data from being snapped up during transfer. But even more importantly, it safeguards you from many of the manual errors that are often the main reason why files and documents end up in the wrong hands. 

Features

  • Create hub folder structure
  • Files and folders management
  • Automation of error prone manual processes
  • Security features related to the resharing of documents
  • Embedded regulatory compliance procedures
  • Encryption and decryption of data
  • Detailed logging and audit trail for each document
  • Obfuscation of document details
  • Document password protection and two factor transfer

Denmark data

Version: 1.1.0

The Denmark Data product API integrations with popular Danish web services offering access to publicly collected data …

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Denmark Data

Version: 0.1.0

Description

The Denmark Data product is a package of API integrations with popular Danish web services offering access to publicly collected data. Over time, the number of web services on offer in Denmark has grown dramatically and it can take time to find the ones that may be relevant for your service. 

Casewhere Denmark Data product makes this a little simpler by offering simple integration and UI examples. The product is highly customizable so if you find a new web service, that we have yet to set up integration with, we can likely do so in just a few hours. 

We especially have experience with integration to web sites concerning demographics, geographics, environment and finance. 

Features

  • Preintegratedaccess with public web services 
  • Simple integration customization
  • Plug and play code changes for new integrations
  • Simple integration to User Interface controls including type ahead
  • Integration with services using REST, SOAP, WMS, WFS

Email center

Version: 1.2.0

Casewhere’s email center product enable your end-users to efficiently manage the email life cycle from creation, queing, and …

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Email center

Version: 0.1.0

Description 

Email is the most used communication channel for basically all solutions. Casewhere’s email center product will help you quickly integrate email functionality to your solution and enable your end-users to efficiently manage the email life cycle from creation, queing, and sending and then finally receiving a response and mapping it to the relevant case and case worker. 

The email center is one of Casewhere’s most central and integrated products as it is used by and for modules like document management, signing solution, secure file transfer, eboks, NemID and many more. 

The email center is used for both automatic and manual email processes and a variety of “strategies” can be applied to processes involving emails. 

Features 

  • Email templates
  • Email sending
  • SMTP configuration
  • Email monitoring
  • Email testing and previewing
  • Email mapping
  • Email merging

GDPR

Version: 1.7.0

Casewhere supports GDPR via various features to anonymize data, eliminates or alters personally identifying information …

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GDPR

Version: 0.1.0

Description 

Casewhere supports GDPR (General Data Protection Regulation) via various features to anonymize data. Anonymization is a type of data processing that eliminates or alters personally identifying information (PII). It yields anonymized data that cannot be linked to any specific individual. 

Most systems are in reality not ready for GDPR as data anonymization in many ways opposes secure and reliable system architecture. When systems enable you to erase sensitive data it may also erase the audit trail and thus leave you with security issues. 

From its very start, Casewhere developers have understood the importance of GDPR and have therefore built into its very core the ability to obfuscate data without losing the datas audit trail. Such obfuscation features come “out-of-the-box” and are therefore much cheaper and quicker to implement that with most other systems. 

Features 

  • GDPR field tagging
  • GDPR table tagging
  • Field anonymization
  • Document anonymization
  • Audit trail anonymization
  • Document sensitive data flagging and tracking
  • Consent management

Signing solution

Version: 1.3.0

Casewhere offers an electronic signing solution that helps you ensure decisions are legal and binding …

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Signing solution

Version: 0.1.0

Description

Often the processes included in public service solutions will require parties to sign off on the decisions agreed upon in some contractual format. Casewhere offers an electronic signing solution that helps you ensure decisions are legal and binding.

Casewhere’s signing solution is a stand alone product where you can set up documents, signatures, signers, document packages and control and manage the process of getting all involved parties to sign.

But the solution can also easily be integrated into existing processes, so that document signing becomes and integrated and seeming less part of the case management process.

Features

  • Placement of signingplaceholdesin documents 
  • Management of signatories and signatures
  • Onboarding of non-user signers (varying levels of security)
  • Secure document audit logging and trail
  • Multiple document contract package
  • Reminders and notifications
  • Signing delay triggers